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When we founded Progressive Practice, we evaluated many of the commercial billing and practice management software packages available on the market and found them severely lacking. We wanted our software to be up to date and easy to use, not requiring weeks of training for your busy staff. We wanted to be able to add features that were useful to our clients, physicians and their staff, and do this on our own schedule. We wanted to provide software to our clients without exorbitant licensing fees, and with free upgrades.
To achieve these goals, we took a step that none of our competitors are capable of taking, and designed and built our own system from the ground up. Health·e·Finances is the result of this effort.
This page will give you an overview of our solution, and provide some screenshots you can view to see for yourself how friendly our system is. First we present a short list of the some of the major features:
The single most outstanding aspect of Health·e·Finances is its incredible ease of use. If the user is already familiar with Microsoft Windows and general computer use, it takes only minutes to learn the basics. We implemented it using common windows controls and interfaces, so it feels like any other popular windows program such as Outlook or Excel.
You can view a full size version of any of the screenshots below by simply clicking on the image.
Security is a top concern, and our system was designed from the beginning with secure multi-user access in mind. Each user is assigned their own username and password to access the system, and multiple users can access it concurrently from the same office. Permissions in the system are enforced based on the group the user belongs to, either the Practice or Billing group. Practice users' (front desk staff) access is restricted to those functions they need to perform in the office, such as registering patients and creating encounters, while Billing users (Progressive Practice employees) have complete control of the system. This ensures that users who are unfamiliar with proper billing procedures cannot accidentally modify important information such as insurance remits and fee schedules. Practice users are allowed to view all the information in the system on a read-only basis, they are only restricted from making modifications.
Health·e·Finances is implemented using a client/server architecture. All communications between the office and the back end server at our datacenter is strongly encrypted over our Virtual Private Network using the IPSec protocol. This ensures that no one can spy on the data as it is transmitted.
By submitting claims electronically, our system can help you get reimbursed in as little as two weeks. Paper claims often take months to be paid, and suffer a much higher error rate, increasing turnaround time even more because a large number require corrections and resubmissions. Shorter reimbursement time from electronic submissions increases your cash on hand and helps keep your business healthy.
Health·e·Finances supports automatic crossover billing from one coverage to the next. For those payors that do not accept electronic crossovers, paper claims are prepared. As each payment is applied, any remaining balance is transfered to the next payor, and eventually to the patient where permitted. By automatically billing your patient's secondary and tertiary coverages, you improve patient satisfaction and retention, and reduce time spent on the phone fielding complaints.
The insurance payment area collects the complete details of all remits, including the risk/withholding and allowed amount. There is no need to refer to paper copies of insurance remits to obtain the complete picture of a payment.
Delinquent claims are automatically tracked by the system. The trigger date for delinquency of a claim can be easily reset from the default, reducing "false positives" in the delinquent list ensuring that it remains manageable and those claims needing attention receive it in a timely fashion. Nothing can slip by.
Similarly, the system categorizes monies allowed off for bad debt. Reports can be run at the end of the fiscal year that detail the exact visit dates, patients, and amounts that had to be allowed off for non-payment so that you can pass it to your accountant and take an appropriate deduction from your taxable income.
For patient billing, we quickly create professional 8 1/2 x 11 custom printed bills with a tear off remittance stub. They are stuffed with a #9 return window envelope into a #10 double window envelope, so the patient simply tears off the top portion and places it with a check into the return envelope, no addressing is necessary.